Application Support Specialist-Barclays

   📢 Job Opportunity Alert!

Position: Application Support Specialist
Location: Pune
Company: Barclays
Type: Full-Time
Experience: Fresher/Experienced

Responsibilities:

• Spearhead the evolution of Barclays' digital landscape by driving innovation and excellence.
• Provide API production support in a follow-the-sun model, ensuring service excellence for colleagues and customers.
• Manage incident and problem resolution across Product Tech API services while meeting the bank’s SLA for incident management.
• Join MIM calls and support 24x7x365 system availability.
• Monitor and maintain the bank’s critical technology infrastructure, resolving complex technical issues while minimizing operational disruptions.
• Provide technical support for the service management function, resolving complex issues for clients.
• Execute preventative maintenance on hardware and software, utilizing monitoring tools to prevent and address issues.
• Maintain a knowledge base documenting resolved cases for knowledge sharing and self-service opportunities.
• Analyze system logs, error messages, and user reports to diagnose and resolve issues.
• Enhance automation, monitoring, capacity management, resiliency, business continuity, and front-office support.
• Identify and remediate or escalate service-impacting risks and issues.
• Tune monitoring tools, thresholds, and alerting mechanisms for proactive issue detection.
• Lead and supervise a team, supporting professional development and coordinating team resources.
• Guide decision-making and risk management in alignment with relevant policies and procedures.
• Embed new policies and procedures to mitigate risks.
• Build relationships with stakeholders across teams and external organizations.

Requirements:

Technical Skills:

• Strong experience in API support, including API technologies, aPaaS, OpenShift, databases, and interfaces.
• Proficiency in Linux/Unix environments, including shell scripting for automation and optimization.
• Experience with Kibana log aggregator tools for API issue analysis.
• Familiarity with monitoring and alerting tools such as AppD, Netcool, and Jenkins.
• Knowledge of Bitbucket for version control and software development collaboration.
• Understanding of ITIL v3 framework for incident, problem, and change management.
• Experience troubleshooting and resolving system, application, and performance-related issues.

Soft Skills:

• Strong analytical and problem-solving skills, capable of addressing complex challenges.
• Effective communication and collaboration skills for cross-functional teamwork.
• Ability to work independently, under pressure, and in high-demand situations.
• Proven ability to provide second-line support and incident management.
• Strong time management skills with a proactive approach to risk mitigation.
• Experience working in a 24/7 on-call support environment.

Preferred Skills:

• Hands-on experience in incident and problem management or business analysis.
• Previous experience supporting production environments in a financial institution.
• Knowledge of financial markets and trading systems.

How to Apply: Click Here