MIS Analyst-PhonePe

📢 Job Opportunity Alert!

Position: MIS Analyst
Location: Bangalore
Company: PhonePe
Type: Full-Time
Experience: Fresher/Experienced

Responsibilities:

• Clean up transaction data, identify deficiencies, and prepare proof of claims for class action settlements.
• Review, analyze, and maintain data, including investment transaction and loss calculation data, using software such as MS Excel, MS Access, and GPS.
• Analyze results, compile, sort, arrange, and present data and information following requirements.
• Combine data and results from different systems and maintain them in a secure destination.
• Export and update existing results as per requirements.
• Transfer data from PDF files to Excel for routine analysis.
• Create overviews and analysis reports upon request.
• Efficiently transfer and input data between different applications.
• Effectively articulate scenarios encountered during analysis.
• Perform additional duties as assigned by management.

Responsibilities:

• Data Analysis: Collect, process, and analyze large customer interactions and feedback datasets. Identify trends, patterns, and actionable insights to improve the customer experience.
• Storytelling with Data: Create compelling narratives from data insights to effectively communicate the story behind the numbers, inspiring action and change among stakeholders.
• Reporting and Visualization: Develop and maintain dashboards and reports to present insights. Use data visualization tools to simplify complex data for better understanding.
• Customer Insights: Collaborate with the CX team to identify areas for improvement and innovation in the customer journey, enhancing satisfaction and retention.
• Collaboration: Partner with cross-functional teams, such as marketing, product development, and customer service, to ensure a unified approach to improving customer experience.
• Predictive Modeling: Use predictive analytics to forecast customer behavior and trends, and develop models to identify risks and opportunities.
• Performance Metrics: Define and monitor key performance indicators (KPIs) related to customer experience, track the effectiveness of strategies, and recommend adjustments.
• Continuous Improvement: Stay updated with industry trends and best practices in data analytics and customer experience to propose innovative solutions.

Requirements:

• Education: Bachelor’s degree in Data Science, Statistics, Business Analytics, or a related field. A master’s degree is a plus.
• Experience: Proven experience as a Data Analyst, preferably within a customer experience or marketing context.
• Technical Skills:
  • Proficiency in data analysis tools and languages such as SQL, Python, or R.
  • Experience with data visualization tools like Tableau, Power BI, or similar.
• Knowledge: Familiarity with customer experience metrics and methodologies is preferred.
• Soft Skills:
  • Strong communication and storytelling skills to present data insights to non-technical stakeholders engagingly.
  • Ability to work independently and collaboratively in a fast-paced environment.

How to Apply: Click Here